Going Beyond the Mask and Gloves:
Maintaining customer experiences and brand identity through the COVID-19 pandemic
for our clients:
a complimentary assessment is waiting for you.
If you are a current client of Q7, we are offering complimentary consultation and assessment during the COVID-19 pandemic. We understand it is essential to meet the needs of your clients during times of change.
This is an opportunity to find better ways to service your customers and strengthen advocacy for your brand identity.
Our consultation and assessment services offered to existing clients:
Empathetic Marketing During a Crisis
Understanding your customer’s current emotional needs is imperative during this time for maintaining your brand.
How are you minimizing fear and connecting with your customers to make their lives less stressful?
Change and
Transition
Managing quick policy and procedure changes and transitioning to a new way of doing business.
How are you maintaining productivity and protocol for the best outcome of your clients and employees?
Customer Experience Management
Customer Experience Management is made up of three parts: the customer journey, the brand touchpoints the customer interacts with and the environments the customer experiences (including digital environment).
How are you meeting the needs of your customers through all physical and psychological touchpoints to protect your brand image?
Our assessment will include a review of your marketing channels and content using Experience-marketing and design principles. We will provide you with recommendations and key touchpoints to strengthen your marketing message and maintain brand loyalty.
For additional information, please contact GK Rowe, at gk@q7associates.com.